Delivery Policy
This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us on 1300braaap (9.00am to 6.00pm Monday to Friday, 9.00am – 5.00pm Saturday and 10am – 4pm Sunday).
Where we deliver
We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however braaaponline’s carrier may be able to deliver to a local depot where you can collect your products.
The locations we can deliver to may change from time-to-time. Please contact us to confirm that we deliver to your location.
How and when we deliver
All deliveries are made 8.30am to 5.00pm Monday to Friday by braaaponline’s chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:
•4-6 working days for delivery to a capital city in any State;
•5-10 working days for delivery to most large regional towns; and
•7-14 working days for delivery to other remote locations.
Please note that these delivery times are estimates only, and actual delivery times may vary.
Cost of delivery
Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address..
You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.
Acceptance of delivery
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by braaaponline to be authorised to receive the products.
Unfortunately braaaponline and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, braaaponline’s carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by braaaponlinet if re-delivery is required.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
Delivery Problems
If your delivery has not arrived, please contact us on 1300braaap. If you wish to return a product delivered damaged or otherwise, please refer to braaaponline’s Returns Policy.